| Q: Is zWebTülz Statistics accurate? |
| A: zWebTülz Statistics is based on a modification of traditional logfile analysis, such as Analog, http-analyze etc. While not all browsers provide each piece of information that we report on (2.x and 3.x browsers in particular), this service is able to track users thorough Proxy Servers (such as AOL), thereby increasing accuracy when reporting on user information. |
| |
| Q: Will this service slow down my Web pages? |
| A: No. While you add a JavaScript for communication with our servers, the time required by these new activities is measured in fractions of seconds and should not be noticeable by your visitors. Our company maintains multiple Internet connections for this service. Additionally, our servers are top of the line servers with redundant hard-drives that are load-balanced, backed up, and maintained by the experts of our web hosting company to guarantee maximum up-time. |
| |
| Q: How many pages can I report on per site? |
A: As many as you want! There are no limitations placed on you at all.
|
| |
| Q: zWebTülz Statistics generates a report about activity on my Web server. Where does it get the information? |
| A: zWebTülz Statistics relies on the small JavaScript that gathers information from all visitors on your site. This JavaScript sends data to our servers, where it is analyzed and stored in a database. Reports are created by querying the data stored in this database. |
| |
| Q: When are my reports available for viewing? |
| A: Your reports should be available within minutes of adding our code to your Web pages, and from that point on are available 24 hours a day, 7 days a week, 365 days a year. Regularly, we perform maintenance tasks on our servers. During these periods statistics are not available, however, the service still collects data from your site. |
| |
| Q: My Web site is located on my ISP's server, Can I use zWebTülz Statistics? |
| A: Yes. To run zWebTülz Web Analytics you simply need to upload to your ISP's server the new Web pages containing the JavaScript, in the same manner that you posted the existing pages. |
| |
| Q: I have multiple virtual domains. Can I create reports for each domain? |
| A: Yes. You can create separate sites for each of your virtual domains, and report independently on them. Note that if you use zWebTülz Web Analytics to track traffic for separate businesses, zWebTülz' License Agreement and Terms of Service requires that you create separate accounts for each business. |
| |
| Q: I have a number of customers leasing space on my Web server. Can I use zWebTülz Statistics to provide them with traffic reports? |
| A: If your customers rely on you to provide traffic reports, you should create an account for each customer. zWebTülz' License Agreement and Terms of Service requires that you create separate accounts for each customer. |
| |
| Q: With all of the concerns about privacy, how can you guarantee that you won’t sell my customer’s information to other parties? |
| A: Please review our Privacy Policy page. We cannot and do not associate any traffic data with specific customers or businesses. |
| |
| Q: What if I want others to see my reports? |
| A: No problem! User Management allows you to add multiple users who can view your report just by typing in their e-mail addresses and names. |
| |
| Q: Can I have multiple sites under one account? |
| A: Yes, some of our packages allow you to manage multiple websites. Note that if you use zWebTülz Web Analytics to track traffic for separate businesses, zWebTülz' License Agreement and Terms of Service requires that you create separate accounts for each business. |
| |
| Q: What Web server software and operating system do I have to use? |
| A: zWebTülz Web Analytics is OS and Web Server Platform Independent. Macintosh, Unix, Windows and even home grown Web server solutions can be tracked through the same zWebTülz Web Analytics console. |
| |
| Q: What kind of equipment do you use? |
| A: zWebTülz Web Analytics uses leading industry standards, such as Compaq hardware, Java application servers & Cisco routers to guarantee reliability and scalability. Our servers are hosted in the data center of New York Internet Inc. (NYI.net). |
| |
| Q: Is the service secure? |
| A: Yes. Only those pages with HTML codes are tracked. Server log, network, and user specific data remain confidential. |
| |
| Q: I am still evaluating which Web server to buy: NetScape, Microsoft IIS, WebSite or CBuilder. Will the service work with all of them? |
| A: Yes. zWebTülz Web Analytics is compatible with any Web server on any platform. As long as you can place a JavaScript on your Web pages, zWebTülz Web Analytics can report on your traffic. zWebTülz can even report on traffic from websites that are hosted on multiple servers. |
| |
| Q: How can I get an answer to a question that's not in this list? |
| A: For additional questions about zWebTülz Web Analytics, please go to our contact page. |
